Privacy

Privacy policy

Last updated 12 October 2026

Who this covers

This policy covers vaidence.com — the public website and the interactive product demo at /demo. It does not cover a clinic deployment of Vaidence AI, which is governed by the written agreement signed with that clinic before any record is processed.

What this website collects

We do not run analytics or a tag manager. This website shows Google AdSense advertising in non-personalised mode: ads are not chosen from your past browsing. When an ad is shown, Google and its advertising partners may process identifiers such as cookies, web beacons and IP addresses to serve and measure ads, to limit how often an ad is shown and to prevent fraud.

Advertising appears only in one labelled space at the very bottom of the pages of this website, below the page content. It never appears on the sign-in or sign-up pages, on error pages, or anywhere in the Vaidence apps for doctors and patients. Vaidence does not pass account, role, appointment, patient, clinician, facility, health or clinical-context data to the advertising system and does not build advertising audiences from those signals.

Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to this and other sites on the Internet. Vaidence asks Google for non-personalised ads only, which are not chosen from your past visits.

The site is served by our hosting provider, which keeps standard server request logs (including IP address, timestamp and user agent) for operational and security purposes. We do not use those logs to build a profile of you.

The interactive demo collects nothing

The demo ships its synthetic records and its answers inside the page. Questions are matched in your browser. Nothing you type is transmitted, logged or stored — there is no request to any server, no database and no AI service behind it. Every patient, doctor, facility and document in it is fictional.

If you contact us or register interest

If you email us, we hold your message and address for as long as needed to answer you and to keep a record of the conversation. The interest and walkthrough forms linked from this site are hosted on Google Forms, so what you enter is processed by Google as well as by us. Please do not enter patient information into them.

Clinic and patient records

Patient records are never handled through this website. In a clinic engagement, records are processed only inside an environment configured for that clinic, only for the purposes set out in the written scope, and only by the named people in that agreement. Patient data is never used to train public AI models.

Your choices

You may opt out of personalised advertising by visiting Google's Ads Settings, or opt out of some other vendors' use of cookies for personalised advertising at aboutads.info. Seeing or ignoring an ad never affects the public content, the demo, sign-up, or product access.

Write to contact@vaidence.com to ask what we hold about you, to have it corrected, or to have it deleted. We will respond to a reasonable request within 30 days. If we change this policy in a way that matters, the date at the top of this page changes with it.

See also the terms of use and how data is handled.